Lincoln Lock & Safe

Wish I could remember the gentleman's name to give him credit... Sounded like I may have woke him up, it was about 1am, but he arrived sooner than expected and had my house door open in no time. Reasonable price to pay for skills well earned and a kind and friendly professional to do the job. Thank you!

We have a 2 year old home and the builder recommended getting a tri-point lock for our 8' tall front door. It started sticking shortly after we moved in and continued to get worse until it bound up. I called the door vendor, no luck. I called a few lock places in town and no one works on these types of locks. One of the other locksmiths recommended Lincoln Lock and said they are the only ones he knows who work on trial-point locks.
Caleb came and gave me an estimate. It was an expensive fix to get a whole new lock assembly ordered but was the only way to have an operational front door. A week later it came in and Drew came to install it. Unfortunately the new lock failed after just a couple of days and Drew came out at 7 on a Friday night to help secure the door till it could be repaired again. For no charge, they ordered a second lock and came back to replace it again. This time, it seemed to work pretty well. But Drew was not happy with how it felt to him and he felt pretty certain it would fail again. So he ordered yet another lock assembly for no charge. And this one works smoothly and to our (and his) expectations.
I am impressed by how diligent they have been on this project. It took a lot of their time and 6 visits to us to get it to their satisfaction. If I ever need assistance with a lock in the future I will absolutely call them again.

Called this morning about a key stuck in our front door. Caleb was able to come over just a few hours later and got our door knobs replaced, our request. He explained different locks/deadbolts and safety features as to what he would recommend to go with. He was thorough, cleaned up afterwards, and educational.