Brook’s Lock & Key Inc

Called to get my door lock and handle replaced on my old sunrooms sliding glass door and replace my combination door lock.
I was very pleased that they could do this. Andy went above and beyond to get my new door lock and handle to work on this 25 + year old sliding glass door. It took a little extra work but he did it! Thank you Andy for going the extra steps to get this lock to work.
Very pleased after a year of trying to get this lock and handle replaced, you accomplished this! Very professional and polite person.

I dropped off a challenging project: a part with a security mechanism that had a key snapped off in the lock cylinder. I called back a week later and they said they had extracted the lock cylinder from the part but could not get the broken key out of the lock cylinder. The part worked fine, it just needed a new lock cylinder and key to be installed. Because they did not have a lock cylinder available, they returned the part and old lock cylinder to me free of charge. Very helpful, great customer service, and very fair.

Wow! It's been a long time since I've encountered high quality customer service like this at BLK. I called ahead to make sure they were open and accepted walk-ins. Ryler answered the phone after the first ring. I told him what my problem was (the best I could. I suck at all things hardware) he answered my question but added he'd need to see the item to be 100% sure. I appreciated that. I asked when I could come by the store, he said someone would always be there from 8AM - 4PM. What?! Shocking, right? I pulled up and there was no waiting. He fixed my problem and within minutes. I had prepared my self to pay at least $50. I know how expensive things are nowadays and this is a business. He told me not to worry about it. Say what?!!! Those are words I never hear anymore.

I'm done going to Home Depot and Loews for anything key or lock related. For me it's Brooks. It looks as if Brooks has wide selection of all-things-locks to sell too.

Responsive. Knowledgeable. Respectful. Kind. Thank you.